Last Updated: Jan 08, 2025
At Xpress Tracking, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, mobile app, or shipping services. With 13 years of trusted service, we’re committed to keeping your data safe while delivering fast, affordable, and discreet shipping solutions.
1. Information We Collect
We gather information to provide you with the best shipping experience. Here’s what we may collect:
- Personal Details: Name, email, phone number, and address when you create an account, book a shipment, or contact us.
- Shipping Data: Sender and recipient details, package contents (as required by law), and tracking information.
- Payment Information: Billing details like credit card numbers or payment account info, processed securely via trusted partners.
- Usage Data: IP address, browser type, device info, and website/app activity to improve our services.
- Communication: Records of your inquiries, chats, or calls to our support team.
2. How We Use Your Information
We use your data to deliver seamless shipping and support. Specifically, we:
- Process and track your shipments efficiently.
- Send you updates, tracking alerts, and delivery confirmations.
- Handle payments and refunds securely.
- Improve our website, app, and services based on usage trends.
- Respond to your questions or requests via our 24/7 support.
- Comply with legal requirements, such as customs regulations.
3. How We Protect Your Data
Your security matters to us. We take these steps to safeguard your information:
- Use encryption (e.g., SSL) to protect data during transmission.
- Store sensitive details, like payment info, in secure, restricted systems.
- Limit access to your data to authorized personnel only.
- Regularly update our security practices to stay ahead of threats.
4. Sharing Your Information
We only share your data when necessary. This includes:
- Service Providers: Trusted partners who help us process payments, deliver packages, or analyze site performance (e.g., logistics firms, tech vendors).
- Legal Obligations: Authorities or regulators when required by law, such as for customs or safety compliance.
- Business Transfers: If Xpress Tracking is sold or merged, your data may transfer to the new entity under the same protections.
We never sell your personal information to third parties for marketing purposes.
5. Cookies and Tracking Tools
We use cookies to enhance your experience. These small files:
- Remember your login or preferences.
- Track site usage for analytics (e.g., Google Analytics).
- Show relevant offers or updates.
You can manage cookies via your browser settings. Disabling them may limit some features.
6. Your Rights and Choices
You control your data. Depending on your location, you may:
- Request access to the personal information we hold.
- Ask us to correct or delete your data.
- Opt out of marketing emails via the unsubscribe link.
- Contact us to restrict or object to data processing.
To exercise these rights, reach out at [insert contact email] or call our 24/7 support line.
7. Data Retention
We keep your information only as long as needed. For example:
- Account data is retained while you use our services and up to 5 years after inactivity.
- Shipping records are kept for 7 years to meet legal and tax requirements.
- Usage data is anonymized after 12 months for analytics.
Once no longer needed, we securely delete or anonymize your data.
8. International Data Transfers
As a global shipper to over 220 countries, we may transfer your data across borders. We ensure these transfers meet strict privacy standards, using safeguards like Standard Contractual Clauses where required (e.g., GDPR compliance).
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors. If we learn of such data, we will delete it promptly.
10. Third-Party Links
Our site or app may link to external websites (e.g., payment processors). We’re not responsible for their privacy practices. Please review their policies before sharing information.
11. Changes to This Policy
We may update this Privacy Policy as our services evolve. Changes will be posted here with the updated date. For major updates, we’ll notify you via email or a site notice.
12. Contact Us
Questions about your privacy? We’re here 24/7. Reach us at:
Email: support@xpresstracking.com